---
title: "Contact Us | Hosterwise WordPress Hosting"
description: "A question about our WordPress hosting plans? Write to the Hosterwise team by e-mail or through the contact form."
url: https://hosterwise.com/en/contact/
language: en
updated: 2026-10-15
source: Hosterwise
translations:
  fr: https://hosterwise.com/contact.md
---

Canonical page: <https://hosterwise.com/en/contact/>

# Contact Hosterwise

A question before ordering, a technical issue, an invoice? Write to us: our team handles requests 24/7, in English or French, as quickly as possible.

- 24/7 support
- [contact@hosterwise.com](mailto:contact@hosterwise.com)

Contact form: <https://hosterwise.com/en/contact/#contact-form> (or by e-mail: <contact@hosterwise.com>).

## Other ways to reach us

Pick the channel that suits you: every message is read by a member of the team.

- **E-mail**: Tell us which site is concerned and, for an invoice, the order number.
  [contact@hosterwise.com](mailto:contact@hosterwise.com)
- **Customer area**: Your services, invoices, payment methods and CyberPanel login are in your customer area.
  [Go to my account](https://hosterwise.com/en/my-account/)

### For a faster answer

- Pick the right subject: sales, technical support or billing.
- Give us the address of the site concerned and, if possible, the error message.
- Never send us a password or a card number.

### Hosterwise, the company

- **Trading name**: Hosterwise
- **Legal form**: Entreprise individuelle
- **Registered office**: 4 Courée Éphémère, 85340 Olonne-sur-Mer, France
- **SIREN (French company number)**: 799325949

[More about us](https://hosterwise.com/en/about-us/)

## Your answer may already be here

### Is migrating my site free?

Yes. Our team moves your WordPress site (files, database, plugins, themes and media) from your current host for free, on every plan. You have nothing to install: we handle the copy and the checks.

### Will my site go down during the migration?

No. We copy your site without touching the original, which stays online with your current host. The switch is made by pointing your domain to our servers; during DNS propagation, up to 48 hours, visitors see the same content.

### Which payment methods do you accept?

You pay by card through Stripe, our secure payment provider; Stripe Link is also available. We never see your full card number. The saved card is used for the automatic renewal of your subscriptions.

### How does the money-back guarantee work?

For 30 days after your first hosting order, you can ask for a full refund of the hosting by writing to support, no questions asked. Domain names are excluded: once registered with the registry, they cannot be refunded.

### How do I contact support?

Through the contact form or by e-mail at contact@hosterwise.com, 24/7. Pick the right subject (sales, technical, billing) so your request reaches the right person. Describe the problem and the site concerned, and never send a password.

### How quickly does support reply?

Our team handles requests 24/7, in English or French, as quickly as possible. Telling us which site is affected, what happens and any error message helps us reply faster and more precisely.

[All frequently asked questions](https://hosterwise.com/en/faq/)

---

Markdown version of <https://hosterwise.com/en/contact/>, generated by Hosterwise. Site index for AI assistants: <https://hosterwise.com/en/llms.txt>