Hosterwise WordPress Hosting FAQ

Our hosting runs on the LiteSpeed Enterprise web server, with LSCache server-side caching and HTTP/3. It reads .htaccess files written for Apache, so your WordPress plugins work unchanged, and serves cached pages without running PHP.

LiteSpeed Enterprise, the commercial edition, not OpenLiteSpeed. In practice, .htaccess files are honoured just as on Apache, with no server restart, ESI is available to keep a personalised block inside a cached page, and every server-side feature of the LiteSpeed Cache plugin is supported.

We recommend the free LiteSpeed Cache plugin: it connects WordPress to the LSCache server cache, purges it when you edit content and handles the WooCommerce exclusions. Disable other page-caching plugins to avoid conflicts.

Yes, a Redis object cache is available on every plan. It keeps the results of database queries in memory, which speeds up WooCommerce and the admin area. Turn it on in LiteSpeed Cache, under Cache › Object, method Redis, using the connection settings shown in your customer area or provided by our support team.

Your sites, e-mail addresses and DNS are managed right from your customer account, under “My sites”, where WordPress installs in one click. CyberPanel remains available for databases and phpMyAdmin, FTP accounts, the file manager, scheduled tasks and backups; your login is in your customer account.

No. We do not provide SSH access: it is a deliberate choice that shrinks the attack surface of our servers. Everything is managed from CyberPanel (files, databases and phpMyAdmin, scheduled tasks, backups), over FTP or from WordPress. For a command-line task such as a wp search-replace, our 24/7 support team runs it for you.

The PHP version is set per site in CyberPanel, from the versions installed on the server. For the current list or a specific need (a PHP extension, an older version), write to our support team and we will get back to you quickly.

From your customer account, under “My sites”, WordPress installs in one click: pick the site, fill in a few details (title, admin account) and WordPress is ready. If you already have a site, our team migrates it for free.

Yes, automatically: every day, on every plan, and each backup is kept for 30 days. We also recommend keeping your own backups off the server, for example with a WordPress backup plugin sending them to external storage.

Every site gets a free SSL certificate and an automatic anti-virus scan every day, whichever plan you choose. WordPress updates are applied automatically so security fixes land quickly.

Our servers are located in France (Roubaix). Your sites, databases and backups are hosted there; cached copies of your public pages are delivered by the QUIC.cloud CDN.

You can register .com, .fr, .be, .it, .es, .de, .ca, .net, .eu, .org and .ch domain names. Check your name’s availability on our Domain names page, where the yearly price of each extension is shown.

After payment, we ask for the registrant’s details in your customer area, as registries require. The domain is then registered with Internet.bs, an accredited registrar, and pointed at our name servers by default.

Yes. A domain name is a yearly subscription renewed automatically by card, so you never lose your address. You can turn renewal off in your customer area; the domain will then expire at the end of the paid period.

Yes. Keep your domain with your registrar and point it at our servers, either by changing its name servers or by editing its DNS records. Our support team will walk you through it.

Incoming domain transfers can’t be ordered online at the moment. If you want to bring your domains to us, write to our support team and we will look into it. Meanwhile, an external domain works perfectly with our hosting.

We enable WHOIS privacy whenever the extension allows it. Some extensions have their own publication rules, set by the registry. Your details are always passed on to the registry, as registration requires.