Contact & support
Contact Hosterwise
A question before ordering, a technical issue, an invoice? Write to us: our team handles requests 24/7, in English or French, as quickly as possible.
- 24/7 support
- contact@hosterwise.com
Frequently asked questions
Your answer may already be here
Is migrating my site free?
Yes. Our team moves your WordPress site (files, database, plugins, themes and media) from your current host for free, on every plan. You have nothing to install: we handle the copy and the checks.
Will my site go down during the migration?
No. We copy your site without touching the original, which stays online with your current host. The switch is made by pointing your domain to our servers; during DNS propagation, up to 48 hours, visitors see the same content.
Which payment methods do you accept?
You pay by card through Stripe, our secure payment provider; Stripe Link is also available. We never see your full card number. The saved card is used for the automatic renewal of your subscriptions.
How does the money-back guarantee work?
For 30 days after your first hosting order, you can ask for a full refund of the hosting by writing to support, no questions asked. Domain names are excluded: once registered with the registry, they cannot be refunded.
How do I contact support?
Through the contact form or by e-mail at contact@hosterwise.com, 24/7. Pick the right subject (sales, technical, billing) so your request reaches the right person. Describe the problem and the site concerned, and never send a password.
How quickly does support reply?
Our team handles requests 24/7, in English or French, as quickly as possible. Telling us which site is affected, what happens and any error message helps us reply faster and more precisely.